Car warranty repairs in Stevenage
Got an aftermarket car warranty with Assurant, Warrantywise, Warranty First, MotorEasy or another provider? We diagnose the fault, deal with your warranty company, and carry out the repair. Our fees are explained clearly below, before you book.
Tell us who your warranty provider is when you book | Unit 8, Chells Industrial Units, Stevenage SG2 0LQ
Our warranty repair fees
Admin fee
When we contact your warranty provider on your behalf. £30 + VAT
Diagnosis
Minimum half an hour of labour to investigate the fault. From £35 + VAT, more for complex faults.
Labour rate
Our standard rate is £70 + VAT per hour. If your warranty caps labour lower, you pay the difference.
We explain all costs before any work begins, and nothing is charged without your agreement.
Can I use my car warranty at TGPP-Autocare?
Yes. TGPP-Autocare in Stevenage works with the major aftermarket warranty providers, including Assurant, Warrantywise, Warranty First and MotorEasy. We diagnose the fault, contact your provider to raise the claim, and carry out the repair once it is authorised. Warranty work has three specific fees: a £30 + VAT admin fee for contacting your provider, a diagnosis charge from £35 + VAT, and our standard labour rate of £70 + VAT per hour. If your warranty caps labour below that rate, you pay the difference. We are at Unit 8, Chells Industrial Units, Stevenage SG2 0LQ.
How a warranty repair works
Warranty claims do not have to be complicated. Here is what happens from the first call to driving away.
Book in and tell us your provider
Call, WhatsApp or book online. Tell us who your warranty provider is and what the problem is.
We diagnose the fault
Our technician investigates and documents the fault properly. The minimum is half an hour of labour, from £35 + VAT, and we tell you the cost up front.
We contact your provider
Once we know the fault, we call your warranty company to raise the claim for you. A £30 + VAT admin fee applies for this.
Authorised, then repaired
When the claim is approved, we do the repair. If the provider's labour cap is below our rate, you pay the difference.
Our fees, explained clearly
Warranty work involves extra steps that a normal repair does not, so there are a few fees specific to it. We would rather you know them before you book.
The fault has to be diagnosed and documented in a way the provider will accept. We have to contact and deal with the provider. And many warranty companies pay a lower hourly rate than an independent garage charges. We are not a franchised dealer, and our rate reflects the standard of work we do.
None of this is charged without your agreement. We tell you what each stage will cost as we go.
Fee breakdown (excluding VAT)
Admin fee
For contacting your warranty provider to raise a claimMinimum diagnosis
Half an hour of labour, more for complex faultsLabour rate
Per hour. Any warranty shortfall below this is payable by youLabour rate shortfall: some warranty providers set a maximum hourly rate below our £70 + VAT. If yours does, you pay the difference between that rate and ours. We always tell you before any repair is authorised.
If the fault is not covered, we tell you straight away and you decide how to proceed. The diagnosis charge still applies, because the fault has to be investigated either way.
Before you get in touch
Having these to hand makes the claim quicker.
Have ready
- Your warranty provider and policy number
- Your registration and current mileage
- What the fault is, and when it started
- Your service history, if you have it
- Your policy documents, if you can find them
Not sure what is covered?
Policies vary a lot in what they cover. Wear items such as clutches, tyres and brakes are often excluded, and so are faults that were already there when the policy started. Check your policy documents, or ask us and we will tell you what we can see.
Warranty providers we work with
We work with the major aftermarket warranty providers. These are the ones we see most. If yours is not listed, call us and we will confirm.
The list is not exhaustive. Call 01438 232556 with your provider's name and we will confirm we can handle your claim.
Good to know before your repair
A few quirks of warranty work that are worth understanding in advance.
Do not authorise work first
Most providers must approve the repair before it is done, and can reject the claim if work started without approval. Leave the call to us.
Diagnosis comes first
We have to confirm and document the fault before a claim can be raised. The diagnosis charge applies whether or not the repair ends up being covered.
Labour caps are common
Many policies pay less per hour than our £70 + VAT. We always tell you about any shortfall before the repair starts.
Not everything is covered
Cover varies hugely. Wear items such as clutches, tyres and brakes are usually excluded, and so are pre-existing faults.
Keep your servicing up to date
Most providers expect servicing to manufacturer recommendations, and a gap in the history can give them grounds to reject a claim. We can help with servicing and MOTs.
Not covered? We can still fix it
If a claim is declined we can quote for the repair as normal, with a 12-month parts and labour warranty on our work, and 0% finance through PaymentAssist if you want to spread the cost.
Warranty repair questions
Tap a question to open the answer.
You book in and tell us who your warranty provider is. We diagnose the fault, call your provider to raise the claim, and carry out the repair once it is authorised. We explain the costs before any work starts.
A £30 + VAT admin fee for contacting your provider, a diagnosis charge from £35 + VAT (half an hour of labour, more for complex faults), and a labour rate of £70 + VAT per hour. If your warranty caps labour below our rate, you pay the difference.
We work with the major aftermarket providers, including Assurant, Warrantywise, Warranty First, MotorEasy, Autoguard, WSG, ALA, Click4Warranty, Warranties UK, AA Warranty and Dynamo. If yours is not listed, call 01438 232556 and we will confirm.
Yes. Most providers must authorise a repair before it is done, and may reject the claim if work started without approval. Leave the call to us, and do not authorise work until your provider has approved it.
We tell you straight away and you decide how to proceed. The diagnosis charge still applies, because the fault has to be investigated either way. We can quote for the repair as normal if you want us to go ahead.
Some providers cap the hourly rate they will pay, often below what an independent garage charges. If the cap is below our £70 + VAT per hour, you pay the difference. We always tell you before the repair is authorised.
Unit 8, Chells Industrial Units, Chells Way, Stevenage, SG2 0LQ. Open Monday to Friday 8am to 6pm, and Saturday by appointment. We look after drivers from Stevenage, Hitchin, Letchworth, Knebworth, Welwyn Garden City, Hertford and Baldock.
Find us in Stevenage
TGPP-Autocare Ltd
Unit 8, Chells Industrial Units
Chells Way, Stevenage
Hertfordshire, SG2 0LQ
01438 232556 (phone and WhatsApp)
Opening hours
- Monday to Friday: 8:00am to 6:00pm
- Saturday: by appointment, please call
- Sunday: closed