Privacy Policy

1. Who We Are

TGPP Autocare Ltd is an independent garage based in Stevenage, Hertfordshire. We are registered in England & Wales.

We are the data controller for personal information collected through this website and our garage services. We take your privacy seriously and are committed to protecting your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Information We Collect

We may collect the following types of personal information:

• Contact details — name, phone number, email address and postal address
• Vehicle information — registration number, make, model, mileage and service history
• Booking information — appointment dates, service type and any notes you provide
• Financial information — payment records (we do not store card details; payments are processed securely by third-party providers)
• Communication records — emails, WhatsApp messages, phone calls and web form submissions
• Website usage data — pages visited, time on site, device and browser type (collected via cookies and analytics tools)

3. How We Use Your Information

We use your personal information for the following purposes:

• To book, schedule and carry out vehicle repairs and servicing
• To contact you about your vehicle, appointments or quotes
• To process payments and provide invoices
• To send service reminders or follow-up communications (where you have not opted out)
• To respond to enquiries made via our website, phone, email or social media
• To comply with legal obligations (e.g. warranty records, financial records)
• To improve our website and services using anonymised analytics data

We will never sell your personal information to third parties or use it for purposes unrelated to the services we provide.

4. Our Legal Basis for Processing

Under UK GDPR, we process your personal data under the following legal bases:

• Contract performance — to fulfil a booking or carry out a service you have requested
• Legitimate interests — to run and improve our business, respond to enquiries and send relevant service communications
• Legal obligation — to meet our obligations under UK law (e.g. keeping financial records)
• Consent — where we have specifically asked for and received your consent (e.g. marketing emails)

5. Sharing Your Information

We may share your information with the following third parties where necessary:

• BookMyGarage — our online booking platform
• PaymentAssist — our 0% finance provider, if you apply for finance
• SCC Tuning / Quantum Tuning — our remapping file provider, where remapping services are booked
• RAC — in connection with our RAC Approved Garage accreditation
• Google — analytics and maps services used on our website
• Webador — our website platform provider

All third parties we work with are required to handle your data securely and in accordance with applicable data protection law. We do not transfer your data outside the UK or EEA.

6. Cookies

Our website uses cookies to help it function and to understand how visitors use the site. Cookies are small text files stored on your device. We use:

• Essential cookies — required for the website to work correctly
• Analytics cookies — to understand how visitors use our site (via Google Analytics)
• Third-party cookies — from embedded tools such as our booking widget and Google Maps

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. How Long We Keep Your Data

We retain personal data only for as long as is necessary for the purpose it was collected:

• Customer records and service history — up to 7 years (for financial and warranty purposes)
• Booking enquiries not converted to a job — up to 12 months
• Marketing contact preferences — until you opt out or request deletion
• Website analytics data — anonymised and retained per Google Analytics defaults

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — you can request a copy of the data we hold about you
• Right to rectification — you can ask us to correct inaccurate data
• Right to erasure — you can ask us to delete your data where there is no lawful reason to retain it
• Right to restrict processing — you can ask us to limit how we use your data
• Right to object — you can object to processing based on legitimate interests or direct marketing
• Right to data portability — you can request your data in a portable format where technically feasible

To exercise any of these rights, please contact us using the details below. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

9. Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, loss or misuse. Our website uses HTTPS encryption. Access to customer data is restricted to authorised personnel only.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be published on this page, with the effective date shown at the top. We encourage you to check this page periodically.